What Our Clients Say About Us?
Hesitating whether our Smart Soft Team is right for your project? Check out what the client’s say about our digital transformation services company!
Custom CRMDevelopment Company
Skyrocket the quality of your customer relationships with a tailor-made CRM system. If you need scalable, easy-to-use, secure, and cost-efficient custom CRM, our team is the one you can rely on!
What tasks are solved by CRM ?
Increase of customer satisfaction and loyalty
Focus on your customers' needs and make them feel that you take care of them! With a CRM system on board, you can reduce reaction time to customer requests and manage their feedback better. You can gather all the important customer information in one place so your employees can better understand your client’s problems and create personalized ways to communicate with them.
Better data management
Data is a powerful tool unless it's well structured and analyzed. Your CRM functions as a centralized database where you have quick access to all the needed information in the easy-to-perceive format: tables, diagrams, charts, etc. This saves your employees time and nerves on searching through dozens of files and records, making them more productive.
Enhancement of sales and marketing
CRM enables you to set up a well-organized sales process, segment your customers, and create sales dashboards and reports to track your progress. You can streamline the sales cycle and increase customer retention rates to provide your business with more long-lasting success.
Advanced analytics and forecasting
Guesswork is what keeps you from reaching your goals quickly and efficiently. With accurate customer insights, saved and well-structured in one place, you can provide data-driven decisions, review your past performance and build winning strategies for your next steps.
Less manual work
CRM system is what helps you automate all the time-consuming and boring tasks, reducing the number of manual errors. Free your sales team from monotonous tasks giving them more opportunities to focus on the things that matter - attraction of new сlients and increasing the level of satisfaction of current customers.
Marketing optimization
The system accumulates information about the target audience, helps you better understand customer needs, and set up targeted advertising campaigns based on accurate data.
Benefits of adopting Custom CRM Development Services
- Great cost-efficiency in the long run as you don’t need to pay for each new CRM user, additional features, or updates
- Easy to tailor to your specific needs and scale
- High compatibility with third-party platforms and flexibility
- High level of sensitive data security
CRM Services Services We Offer
Business Process Analysis
We analyze carefully your business requirements, problems, goals, and the peculiarities of your business process, and come up with solutions on how they can be improved. We also outline the risks and calculate the potential benefits that can be obtained with the development of a custom CRM system. You will get a full understanding of how to proceed, what development steps and budgets you should expect, as well as a clear idea of what blocks and features you need to include in your custom СRM.
Custom CRM Development
We design and develop software from scratch that is perfectly tailored to your specific needs. We do not just code. After finishing each development sprint, our project managers and business analysts check the compliance of the developed functionality with the business goals of the project. Moreover, our developers and quality assurance experts test the CRM thoroughly to ensure the absence of imperfections and smooth work of the system.
Data Migration
Our CRM development company transfers your data from the spreadsheets and current system to the new one with care and ease. Having profound expertise and experience, our team can move all your important information without loss and negative impact on your current business tasks or processes.
Integration With Other Systems and Channels
You don’t need to worry about how to connect your newly developed CRM with other systems. We help to turn your CRM into the core omnichannel tool for sales, management, and communication integrating third-party apps, marketing and e-commerce platforms, social networks, messengers, etc.
Training & Support
We help you get the most out of your custom CRM training and your employees use its features effortlessly and effectively. Moreover, you’ll get support from our tech experts any time if you need some recommendations or some unexpected errors need to be fixed quickly.
Industries we have experience with
We have an extensive background in a range of industries, and can draw on valuable experience from our many years in business to provide our customers with sustainable solutions.
Our Portfolio
Fastoffshorelicenses
WordPress Development
Gofaizen & Sherle
Website Development
Fastex
WordPress Development
NewM Clinic
Web Solution Development
Finadd
Website Development
Our Awards
We are proud of our awards and recognitions from various international organizations, but the most important validation comes from our clients.
Why choose Smart Soft Team?
1. Business-oriented approach
Our custom CRM development company does not just deliver code. With business analysts, account and project managers on board, we provide deep digital transformation consulting. Moreover, we check the compliance of the software with your business goals at each subsequent stage of development.
2. Full range of services
We provide the full range of CRM development services so you don’t need to search for third-party vendors — we’ll help you cover all your needs within one company.
3. Full transparency
You can monitor all the project workflow with the help of your Personal Cabinet — a specific work environment where you can find all the project details anytime you need it. Feel free to schedule a call with our manager that will show you all the details of the Personal Cabinet.
4. Relying on European legislation
We fully rely on European legislation in every agreement or issue regarding our software development services. That’s how we ensure efficiency and sustainability of relations with all our clients.
5. NDA that applies to all our team members
It means that you don’t need to sign a contract with each team member to ensure the safety and confidentiality of your data. You sign NDA once and for all team members, which saves time and helps avoid misunderstandings.
6.Open HelpDesk
If you have some questions regarding software development and need a quick answer, you can also get a part of our digital transformation consulting services via our Help Desk. It’s a platform where we gather answers to all the client’s frequently asked questions. And, of course, you can contact our managers to have live consultations.
Technologies we use for development
Frontend
Backend
CMS
Infrastructure
Mobile
Stages of CRM Software Development at Smart Soft Team
Discovery
Detailed analysis of the client’s requirements and specifics of the project.
Analysis of target audience, market trends, and competitors.
Rough estimation of the needed resources - time, money, and team members needed to implement the project.
01
Planning & Launch
Definition of the project strategy.
Precise time & resource planning.
Outlining the communication plan.
Task prioritization & scheduling.
02
Design
Design investigation - analysis of the competitors and market trends.
Creation of several design concepts.
Creation of a catchy and user-friendly design.
03
CRM Development
Code creation.
Code testing, which is conducted by the development team and quality assurance specialists.
Control over the compliance of performed technical tasks with the client's business needs during the whole custom CRM development process.
04
Deployment
Project presentation and delivery of all the necessary documentation and instructions.
CRM release.
Users’ training.
05
Maintenance
Permanent support of your software during its exploitation.
Analysis of your software effectiveness.
Suggesting the options to improve your CRM (if necessary).
06
Let's get started with a Smart Soft Team!
If you have some project in mind, need to get free expert consultation regarding digital transformation, or are ready to start work with us right now, feel free to contact our CRM software development company in any convenient way or fill in the contact form.
Frequently Asked Questions
When do you need a Custom CRM?
Custom CRM is a perfect solution for you if you have specific business tasks and goals, and comprehensive business processes. Also, you should think about the development of your unique CRM if you have a big company with many departments and it’s difficult to synchronize and integrate their workflow into one ready-made system.
Why should I customize my CRM?
Here are several reasons why you need custom CRM development services:
- Advanced possibilities for the marketing team to target the needed audience.
- The sales team can better focus their efforts on customers, better optimize their time, and become more productive.
- Particularly for your business needs custom advanced analytics are provided in tables, diagrams, charts, etc.
- Absence of unnecessary features you should pay for.
- The constant support of tech experts and team training help you get the maximum of the developed software.
What are the benefits of custom CRM development?
The benefits that you can never get with a ready-made CRM but which can be provided with a custom one are the following:
- Great cost-efficiency in the long run as you don’t need to pay for each new CRM user, additional features, or update.
- Easy to tailor to your specific needs and scale.
- High compatibility with third-party platforms and flexibility.
- High level of sensitive data security.
How long does it take to build custom CRM software?
It depends on your specific need and the number and complexity of the features you want to develop. In general, our CRM software development company needs 4-6 weeks to create CRM software for your business.
How could a CRM help grow your business?
A CRM system can help you engage new leads quickly, smartly categorize them, and turn them into clients quickly. You can manage all the sales and marketing activities effectively, and keep all the customer’s info on one secure platform. You should think of CRM development services, if you want to analyze your company’s performance better, get more accurate forecasts, and build winning strategies that will lead you to success.
How much does a CRM software cost to develop?
It depends on the set of features you need and the urgency of the software development process. On average, the price of custom CRM software starts from $9000.